How do I access my documents from my PC without going to the web?
How do I access Kenesto Drive specific operations or how do I open the Kenesto menu in Windows Explorer?
How do I share a document or folder from Kenesto Drive?
Navigate to the chosen document to folder, and then open the Kenesto menu in K: Drive, by using the right mouse button. Click “Share”. Type the full email address of the person in the “Add user or groups” input in the sharing dialog. Kenesto will send the person a notification by email which includes a link to access the document or folder.
How do I share a document or folder to somebody who does not have an account in Kenesto?
How do I stop sharing a document or folder with somebody that I had shared with earlier?
How do I access my documents in Kenesto Drive when I do not have an Internet connection?
Depending on how recently you accessed the document, the document is available in Kenesto Drive. Kenesto Drive does not keep copies of all of your documents locally on your computer, but certainly handles the recent ones. The document becomes locally available, the user can edit the existing document and create as many versions as they’d like. Once an internet connection becomes available all versions are updated in Kenesto cloud. Users can also create new documents essentially offline in the Drive.
What is the ‘Always Cached’ option on a document (or sub-folder) in Kenesto Drive?
How do I view a CAD model from Kenesto Drive?
Kenesto gives users two options of viewing, 1. In a browser and 2. On the current page. These preferences are created and saved in Kenesto Cloud. The default is the browser.
Navigate to the CAD document in K: Drive and select it. Open the Kenesto menu and click “View”. If the file is supported, the model will open in your default browser. Note: if you want you can view files within Kenesto and not in a default browser, to adjust this preference setting go the personal preference setting, scroll to “Documents View Options,” click: view documents on current page.
How do I view a specific version of a CAD model?
What would happen to my documents if I close the Kenesto Drive Services?
Can I uninstall and reinstall my Kenesto Drive?
Yes, however there is normally no need to do this and it should only be done, if Kenesto Customer support were to suggest this action. This does not affect your documents which are in Kenesto cloud. The Drive service only grants access to these files. Kenesto updates our product frequently. You may at times, be prompted to install and update your Kenesto Drive when one is available. Users can select this to allow your drive to update when it is convenient for the user.
What happens if I start copying a large amount of documents to my Kenesto Drive and the computer crashed or the Internet got disconnected during the process?
How can I recover my documents if I deleted them accidentally from my Kenesto Drive?
As an admin, can I restore a document another user deleted?
What is vaulting?
Use this setting on a folder when users want to explicitly lock documents for more user control. When a folder is set to Vault, users with update access to the folder can check-in and check-out documents from the folder for editing. Setting a folder to Vault can be done from the web and from the Drive. From the Drive, go to the Kenesto menu on a folder and click “Set as Vault” to vault or click “Set as a regular folder” to un-vault.
Note: Only the owner of the folder can vault and un-vault it.
How is the storage allocated in Kenesto? Is it based on per user or per company?
How does Kenesto differ from using SharePoint/OneDrive solution or another consumer storage solution such as Dropbox, etc.?
Kenesto is designed for Engineers and handles CAD documents, such as viewing of CAD files and other formats as one example. Consumer storage providers do not. Please ask us for a more our in-depth comparison.
Is there an app for mobile devices (both Android and iOS)?
Does Kenesto provide FTP or access to other FTP providers or sites?
Does Kenesto provide encryption for transmission as well as at rest for documents?
Yes, we provide 256-bit Advanced Encryption Standard (AES-256) during transmission and at rest. This means that all customer data is stored in an encrypted form in Kenesto.
If I deleted a document or a folder accidentally or otherwise, can I recover them?
Kenesto archives both documents and folders. You can retrieve these items by going to the documents tab and selecting from the dropdown menu “Archived Documents.” Owners of documents or folders can restore archived documents.
How much RAM and storage does the Kenesto Drive service uses on a user’s PC?
What happens if I lose my network connection for whatever reason such as a WAN outage or other?
Kenesto service handles network outages gracefully. When the network is back, any updates that you may have done in the drive, will get updated on the web.
Does Kenesto use any public cloud platform such as Amazon AWS or Microsoft Azure? If so, where is your data center located?
Yes, we use Amazon AWS as our data center. Kenesto’s customer data is stored in the U.S. data center.
Do you have dedicated and certified information security people on your staff?
Yes, we take security very seriously. We have dedicated security people with proper certifications such as CISSP.
How many data centers does Kenesto have?
Is the data stored in the U.S.?
I started out with Kenesto Free, can I move to your Kenesto Trial or Kenesto Pro product easily?
How do I add people to my instance of Kenesto?
If you are the admin of your account and you are in a Trial. Go to the admin panel. Go to users. Add your user names and emails.
If you are using Kenesto Pro, contact your sales rep. Your rep will work with you to add new users.
I have a large amount of data (files and folders). First, I want to copy them to Kenesto. How do I initially bring them to Kenesto and get started?
What file types are not supported for upload?
Kenesto is blocking the following file types:
|File extension||File type|
|.com||Microsoft MS_DOS program|
|.pif||Program Information Files|
|.scr||Windows screen saver|
Can users working with the Kenesto Drive change the location of the cache?
Yes. Users can change the location of the Drive to any other drive that device has access to. This does not include removable drives for security purposes.
Is there a limitation the file name/path that a user uses in Kenesto?
Yes, however the limitation of 254 characters is for Windows, not Kenesto. When a user sets up their company name, they should add these characters as a file name. As an example: K:\Kenesto Corporation would be considered as “19” characters.