Frequently Asked Questions

How do I access my documents from my PC without going to the web?
As a reminder, you must have an active Kenesto web account.  Users can download and install the Kenesto Drive client software from here: http://www.kenesto.com/using-kenesto-drive. Once you have installed it in your Windows PC and provided your login credentials any of the files/folders you have uploaded to the Kenesto cloud that you own or have been shared with you will be visible on your Kenesto Drive. You will see a drive letter (K:) in your Windows Explorer. You can navigate to the folders and documents just as you would for your local drive.
How do I access Kenesto Drive specific operations or how do I open the Kenesto menu in Windows Explorer?

Navigate to the document or folder inside of the K: Drive in your Windows Explorer. Select the “document” or “folder” and click the right mouse button. The Windows Explorer menu will come up with an entry “Kenesto.” When you move your mouse to it the Kenesto entry, aa sub-menu will come up with various selections based on the folder or the document.

How do I share a document or folder from Kenesto Drive?

Navigate to the chosen document to folder, and then open the Kenesto menu in K: Drive, by using the right mouse button. Click “Share”.  Type the full email address of the person in the “Add user or groups” input in the sharing dialog. Kenesto will send the person a notification by email which includes a link to access the document or folder.

How do I share a document or folder to somebody who does not have an account in Kenesto?

Please see “How do I share a document or folder…” above. You can type the full email address of the person in the “Add user or groups” input in the sharing dialog above. Kenesto will send the person with a link to access the document or folder.

How do I stop sharing a document or folder with somebody that I had shared with earlier?

Select “Share” from the Kenesto Drive right mouse button menu in the Windows Explorer on the document or folder you shared earlier. Click the “X” under “Remove” for the user or group you shared with earlier and click “Save”. The user or group will be removed and they will no longer have access to the document or folder.  NOTE: if there is a task assignment or something else attached to this share, that step will need to be handled before the user can be “Removed” from the share.

How do I access my documents in Kenesto Drive when I do not have an Internet connection?

Depending on how recently you accessed the document, the document is available in Kenesto Drive.  Kenesto Drive does not keep copies of all of your documents locally on your computer, but certainly handles the recent ones.  The document becomes locally available, the user can edit the existing document and create as many versions as they’d like. Once an internet connection becomes available all versions are updated in Kenesto cloud.  Users can also create new documents essentially offline in the Drive.

 

For users that know in advance, they will need a document offline or to remain in their Kenesto Drive, users will check the “Always Cached” checkbox, which is a feature accessed from Drive with the right mouse button click on the file itself through the Kenesto menu.  This enables the user to work form their drive on the document.  Once an internet connection becomes available all versions are updated in Kenesto cloud. The user will then uncheck the “Always Cached” box.

What is the ‘Always Cached’ option on a document (or sub-folder) in Kenesto Drive?

This option when checked (which is a feature a user can place on a document or small folder of files) allows the user to keep the file cached in Kenesto Drive. Use this if you would like to work on documents offline.  Note: this feature is not intended for permanent use as our goal is to grant all users that files are shared with to have  access to the current file(s) in Kenesto Cloud.

How do I view a CAD model from Kenesto Drive?

Kenesto gives users two options of viewing, 1. In a browser and 2. On the current page.  These preferences are created and saved in Kenesto Cloud.  The default is the browser.

Navigate to the CAD document in K: Drive and select it. Open the Kenesto menu and click “View”. If the file is supported, the model will open in your default browser. Note: if you want you can view files within Kenesto and not in a  default browser, to adjust this preference setting go the personal preference setting, scroll to “Documents View Options,” click: view documents on current page.

How do I view a specific version of a CAD model?

Navigate to the CAD document in K: Drive and select it. Open Kenesto menu and click “Show Versions”. A window will come up which lists all the versions. Mouse over the version and click the view icon (Eye) to the left. The model for that version will open in your default browser.

What would happen to my documents if I close the Kenesto Drive Services?

Nothing will happen to your documents. They are still there in the cloud. You just cannot see them. When you restart Kenesto Drive services, you can see them as before. Normally, there is no need to stop and restart the Kenesto Drive service. It will be automatically restarted, when you restart your computer.

Can I uninstall and reinstall my Kenesto Drive?

Yes, however there is normally no need to do this and it should only be done, if Kenesto Customer support were to suggest this action. This does not affect your documents which are in Kenesto cloud. The Drive service only grants access to these files.  Kenesto updates our product frequently.  You may at times, be prompted to install and update your Kenesto Drive when one is available.  Users can select this to allow your drive to update when it is convenient for the user.

What happens if I start copying a large amount of documents to my Kenesto Drive and the computer crashed or the Internet got disconnected during the process?

Kenesto Drive is designed to handle such cases and will continue its operation when the computer and the Internet are back. You can monitor the progress through the Kenesto Drive status window. Go to your system tray in the Windows Task Bar, click on the Kenesto icon and it will open the status window. The status window displays the progress and reports any failures. The system will keep working until it handles the failures.

How can I recover my documents if I deleted them accidentally from my Kenesto Drive?

Kenesto automatically archives all documents or folders when deleted. You can restore them any time from the web application. Login to your Kenesto account on the web using any browser. Go to “Documents”. Select “Archived Documents” from the documents filter on the selection box on the top left. Select the item you want to restore and click on “Restore” Icon.  Note: Only owners of documents or folders can restore the documents or folders they own.

As an admin, can I restore a document another user deleted?

No.  You cannot restore any deleted document you do not own, even as an admin. In fact, Kenesto does not delete any documents, they are archived under the owner’s account. If admins want to be in control of restoring all company archived documents it is recommended that you place all documents under a common user and share accordingly. This way the common user or (generic user or company user) will always be able to restore archived documents.

What is vaulting?

Use this setting on a folder when users want to explicitly lock documents for more user control. When a folder is set to Vault, users with update access to the folder can check-in and check-out documents from the folder for editing. Setting a folder to Vault can be done from the web and from the Drive. From the Drive, go to the Kenesto menu on a folder and click “Set as Vault” to vault or click “Set as a regular folder” to un-vault.

Note: Only the owner of the folder can vault and un-vault it.

How is the storage allocated in Kenesto? Is it based on per user or per company?

Kenesto offers unlimited storage per user per company.

How does Kenesto differ from using SharePoint/OneDrive solution or another consumer storage solution such as Dropbox, etc.?

Kenesto is designed for Engineers and handles CAD documents, such as viewing of CAD files and other formats as one example. Consumer storage providers do not. Please ask us for a more our in-depth comparison.

Is there an app for mobile devices (both Android and iOS)?

We can view files from mobile devices, participate in workflow and task assignment and you can log in from the devices, however we do not have an application specifically for Android or iOS today, it is however in our roadmap.

Does Kenesto provide FTP or access to other FTP providers or sites?

No, we do not provide file transfer service using FTP protocol. However, you can share files directly to external people who can access and/or download files if given the appropriate permissions.

Does Kenesto provide encryption for transmission as well as at rest for documents?

Yes, we provide 256-bit Advanced Encryption Standard (AES-256) during transmission and at rest. This means that all customer data is stored in an encrypted form in Kenesto.

If I deleted a document or a folder accidentally or otherwise, can I recover them?

Kenesto archives both documents and folders.  You can retrieve these items by going to the documents tab and selecting from the dropdown menu “Archived Documents.” Owners of documents or folders can restore archived documents.

How much RAM and storage does the Kenesto Drive service uses on a user’s PC?

In terms of RAM, the service or the application uses 60MB to 100MB typically. In terms of file storage in your disk, you are limited by  the amount of free local storage you have on your C: Drive, Kenesto will notify you when you are running out of free space on your local drive. Kenesto Web offers an infinite amount of storage to users.

What happens if I lose my network connection for whatever reason such as a WAN outage or other?

Kenesto service handles network outages gracefully. When the network is back, any updates that you may have done in the drive, will get updated on the web.  

Does Kenesto use any public cloud platform such as Amazon AWS or Microsoft Azure? If so, where is your data center located?

Yes, we use Amazon AWS as our data center. Kenesto’s customer data is stored in the U.S. data center.

Do you have dedicated and certified information security people on your staff?

Yes, we take security very seriously. We have dedicated security people with proper certifications such as  CISSP.

How many data centers does Kenesto have?

Kenesto is hosted in Amazon Web Services platform which has many data centers.

Is the data stored in the U.S.?

The data is stored in the U.S.

I started out with Kenesto Free, can I move to your Kenesto Trial or Kenesto Pro product easily?

Yes

How do I add people to my instance of Kenesto?

If you are the admin of your account and you are in a Trial. Go to the admin panel. Go to users.  Add your user names and emails.

If you are using Kenesto Pro, contact your sales rep. Your rep will work with you to add new users.

I have a large amount of data (files and folders). First, I want to copy them to Kenesto. How do I initially bring them to Kenesto and get started?

Please see the “Getting Started” guide from Kenesto. In short, you would want to copy files and folders in chunks using the Kenesto Drive. Once done, you will see the same folder structure in Kenesto Drive.

Where do I find online help or a guide?

Once you login to your account in Kenesto on the web, you will find help items under the help menu.

Need more help with Kenesto?

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